Getting started & Account
Charging Card & Key fob
- What is a charging card?
- How to order a Plugsurfing charging card?
- How to activate a Plugsurfing charging card?
- Why can't I activate my charging card?
- How to lock or unlock a charging card?
- How to cancel a charging card order?
Payment Method
Billing
Start & manage charging
- Who should I contact: the operator or Plugsurfing?
- What to do if a charging station isn't working?
- Is there a limit on how much I can charge?
- How to start a charging session?
- Why won't my charging session stop?
- Why won't my charging session start?
Subscriptions, vouchers & offers
Troubleshooting & support
- Why use Plugsurfing?
- How to plan a trip with Trip planner?
- How to contact Plugsurfing support?
- What is Plugsurfing?
- How does EV charging work?
- Which chargers can I use with Plugsurfing?