Why can't I add, change, or remove a payment method?

⏱ Estimated reading time: 1–2min

✅ Quick answer

Check that your card details are correct, that you've completed your card provider's verification, and that your card is supported. Then try again.

Open the Plugsurfing app and go to:

Account → Payment methods

🔍 Check these first

1. Check your card details: Make sure the card number, expiration date, and security code are correct, and that the card hasn't expired.
2. Complete the verification: All payments need 3D Secure authentication. Depending on your card provider, you may need to confirm the card outside the app, for example in your banking app.
3. Check that your card is supported: You can pay with a Visa or Mastercard debit or credit card, or with Apple Pay or Google Pay linked to one. PayPal, iDEAL, and SEPA payments aren't supported.
4. Update the app: Make sure you have the latest version of the Plugsurfing app from the App Store or Google Play.

{Visual: Mock-up of Account → Payment methods in the Plugsurfing app}

💳 Add a new card in the Plugsurfing app

1. Open the Plugsurfing app
2. Go to Account
3. Select Payment methods, or Add payment method if you haven't added one yet
4. Select + in the top right
5. Select Add with Apple Pay (or Google Pay on Android), or enter your card details and select Add card

When you add a card, you'll see a €0.00 verification payment. Nothing is charged.

{Visual: Apple Pay walkthrough GIF from the Technical Issues FAQ page}

🛠️ If it still doesn't work

Contact Plugsurfing support in the app: Account → Help and support → Chat with digital assistant. On your computer, use the Plugsurfing support chat. Tell them which step doesn't work and what error message you see.