Submit a request

Please enter the details of your request. A member of our support staff will respond as soon as possible.

The identifying number on the back on your charging key. For example: DE*8PS*C52877*7 - Please add a photo of the card Identifier for faster handling.

General topics relating to feedback and enquiries about how our business works

Settings and access to your account

How can I activate it? Where is my order?

My charging session is not working as it should

Requesting a refund

Payment methods help

Vouchers, Offers and Subscription help

Session ID

The EVSE ID of the connector the customer used for the session in question.

Amount paid by the customer for the session.

Currency of the Transaction

The country in which the session in question took place.

What component are you disputing?

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