Please enter the details of your request. A member of our support staff will respond as soon as possible.
The identifying number on the back on your charging key. For example: DE*8PS*C52877*7 - Please add a photo of the card Identifier for faster handling.
General topics relating to feedback and enquiries about how our business works
Settings and access to your account
How can I activate it? Where is my order?
My charging session is not working as it should
Requesting a refund
Payment methods help
Vouchers, Offers and Subscription help
Session ID
The EVSE ID of the connector the customer used for the session in question.
Amount paid by the customer for the session.
Currency of the Transaction
The country in which the session in question took place.
What component are you disputing?