Submit a request

Please enter the details of your request. A member of our support staff will respond as soon as possible.

The identifying number on the back on your charging key. For example: DE*8PS*C52877*7 - Please add a photo of the card Identifier for faster handling.

General topics relating to feedback and enquiries about how our business works

Settings and access to your account

How can I activate it? Where is my order?

My charging session is not working as it should

Requesting a refund

Payment methods help

Vouchers, Offers and Subscription help

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