How to lock or unlock a charging card?

⏱ Estimated reading time: 1min

✅ Quick answer

If you're having issues with your charging card, you can temporarily lock it in the Plugsurfing app, and unlock it again later.

Open the Plugsurfing app and go to:

Account → Charging cards

🔒 Lock a charging card

1. Open the Plugsurfing app
2. Go to Account
3. Select Charging cards
4. Choose the card you want to lock
5. Under Settings, select Temporary lock card and confirm

The card then shows as Locked.

🔓 Unlock a charging card

1. Open the Plugsurfing app
2. Go to Account
3. Select Charging cards
4. Choose the locked card
5. Under Settings, select Unlock charging card and confirm

🛠️ If it still doesn't work

Contact Plugsurfing support in the app: Account → Help and support → Chat with digital assistant. On your computer, use the Plugsurfing support chat.