Why can't I activate my charging card?

⏱ Estimated reading time: 1–2min

✅ Quick answer

If you see an error, check that you've entered the full code from the back of your card and that the card isn't already on your account. Then try again.

Open the Plugsurfing app and go to:

Account → Add charging card → Activate

🔍 Check these first

1. Check the code: Your card has either a 16-digit number, like 1234 5678 9012 3456, or a 12-character code that starts with DE8PS. Enter the full code, including DE8PS.
2. Check whether the card is already added: If the card is already active on your account, you'll see an error message. Look under Account → Charging cards.

{Visual: Back of the charging card, showing where the code is printed}

For the full activation steps, see How to activate charging card?

🛠️ If it still doesn't work

Contact Plugsurfing support in the app: Account → Help and support → Chat with digital assistant. On your computer, use the Plugsurfing support chat. Have the code from the back of your card ready, and a screenshot of the error message if you can.