What to do if you lose your charging card?

⏱ Estimated reading time: 1min

✅ Quick answer

If you've lost your charging card, lock it in the Plugsurfing app as soon as possible so no one else can charge with it. Then order a new one in the app.

Open the Plugsurfing app and go to:

Account → Charging cards

🔒 Lock your lost card

1. Open the Plugsurfing app
2. Go to Account
3. Select Charging cards
4. Choose the card you've lost
5. Under Settings, select Temporary lock card and confirm

The card then shows as Locked. It stays locked until you unlock it, so you can leave it that way.

💳 Order a new card

On the Charging cards screen, under Order or activate another card, select Order now. For the full steps, see How to order a charging card?

🛠️ Need help?

Contact Plugsurfing support in the app: Account → Help and support → Chat with digital assistant. On your computer, use the Plugsurfing support chat.