Where can I find my charging receipts?

⏱ Estimated reading time: 1–2min

✅ Quick answer

You can find and save the receipts for your charging sessions in the Plugsurfing app.

Open the Plugsurfing app and go to:

Account → Receipts

📱 Save a receipt in the Plugsurfing app

1. Open the Plugsurfing app
2. Go to Account
3. Select Receipts
4. Select the receipt you need. It opens as a page.
5. Select the share icon at the bottom of the page to save or send it

Each receipt shows how the price was calculated, for example the price per kWh, per minute, and per session.

{Visual: Mock-up of a receipt opened from Account → Receipts, with the share icon highlighted}

🔍 Can't find a receipt?

1. Check the app and account: Receipts only show in the app and account you charged with. Make sure you're logged in with the email address you used for that session.
2. Give it some time: A receipt is created once the charge point operator (CPO) has sent the final session data. This can sometimes take days or even weeks.
3. Check Activity: Go to the Activity tab and set the date filter to when you charged. If the session isn't there, see Session not visible in the charging history.

🧾 Need an invoice?

Plugsurfing doesn't offer invoices. The Plugsurfing app is made for individual drivers, so you get receipts for your charging sessions instead. You'll find them under Account → Receipts.

🛠️ If it still doesn't work

Contact Plugsurfing support in the app: Account → Help and support → Chat with digital assistant. On your computer, use the Plugsurfing support chat. Have the date, time, and location of the charging session ready.