Why did my charging session cost more than I expected?

⏱ Estimated reading time: 2–3min

✅ Quick answer

Each charge point operator (CPO) sets its own prices, and a price can include more than the price per kWh, such as a time-based tariff, a blocking fee, or a session fee. Check the charger's price in the app before you start charging.

🔍 Check these first

1. Time-based tariff: Some chargers charge per minute, either from the start of the session or after a set number of minutes. The longer the session, the more you pay.
2. Blocking fee: If your car stayed plugged in after it finished charging, a blocking fee may apply. Turn on push notifications in the app to get a reminder before a blocking fee starts.
3. Session fee: Some operators add a fixed fee to each charging session.
4. Reserved amount on your card: When you start a session, an amount is reserved on your card. This isn't the final price, and the reservation is released within 24 hours. See Credit card reservations.
5. Session still running: If the session stayed active after you unplugged, see A session doesn't end.

📱 Check the price before you charge

• See prices on the map: Pull up the Chargers in this area panel to see nearby chargers with the operator's name and price.
• Read the pricing guide: Go to Account → Help and support → Pricing guide.

For how prices are built, see Pricing information.

🛠️ If the price still looks wrong

Find the receipt under Account → Receipts. Then contact Plugsurfing support in the app: Account → Help and support → Chat with digital assistant. On your computer, use the Plugsurfing support chat. Have the date, time, and location of the session ready.