If you're having trouble ending a charging session via the Plugsurfing app, here are some troubleshooting steps you can try:
- Session complete: Make sure the charging session has been completed, your electric vehicle has finished charging and the charging cable is disconnected from your vehicle.
- Internet connection: Make sure your smartphone is connected to the internet and that you have a stable connection.
- Proximity: Check that your smartphone is close enough to the charging station to establish a connection.
- Restart: Turn off the Plugsurfing app, restart it, and try ending the charging session again.
- Charging key: Try using the physical charging key to end the charging session.
- Contact support: If you're still unable to end the charging session, contact Plugsurfing's customer support for assistance.
- Contact CPO: If you're in a hurry and cannot wait for customer support to respond, you may try contacting the charging station operator for assistance.
It's essential to make sure the charging session has ended correctly to avoid any additional charges or problems. Always double-check that the charging cable is properly disconnected from your electric vehicle and the charging station before leaving.
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