Why can't I see my charging session yet?

⏱ Estimated reading time: 1–2min

✅ Quick answer

After you charge, the charge point operator (CPO) sends the session data to us. This usually takes a few minutes. In rare cases, it can take days or even weeks. Once the data arrives, the session shows up in Activity and you're charged for it. You only pay for the session you actually had. Some operators also charge a time-based tariff (a price per minute) or a blocking fee (if your car stays plugged in after charging), so you may pay more than the energy you charged.

🔍 Why a session can take longer

The CPO's data can be delayed by communication problems between the charger and our system, network disruptions, or system updates and maintenance.

📱 Check your session in the app

1. Open the Plugsurfing app
2. Go to the Activity tab
3. Set the date filter to when you charged

If the session isn't there yet, the data is still on its way. It'll show up once it arrives, and your receipt is created at the same time. See Cannot find the receipt or invoice.

🧾 Something looks wrong?

Once the session shows up, check the date, time, location, and amount. If something doesn't match, contact Plugsurfing support in the app: Account → Help and support → Chat with digital assistant. On your computer, use the Plugsurfing support chat. Have these ready:

• The date and time of the session
• The charger's location and operator
• The amount you were charged
• Screenshots, if you can

🛠️ Still not showing up?

Charging sessions usually show up in the app as soon as they're finalized. If a session still isn't there after 15 minutes, contact Plugsurfing support in the app: Account → Help and support → Chat with digital assistant.