What to do if a charging station isn't working

⏱ Estimated reading time: 1–2min

✅ Quick answer

For problems with the charger itself, contact the charge point operator (CPO). You'll find their contact details on the charger. For questions about the app, your account, or payment, contact Plugsurfing support.

🔌 Common problems and what to do

• The session won't start: See A session doesn't start.
• The charger shows an error or its screen is blank: Contact the CPO, or find another charger nearby on the Charge tab.
• Your charging card isn't recognized: Make sure the card is activated on your Plugsurfing account, or start the session in the app instead.
• The cable is stuck: Make sure the session has ended in the app. If the cable is still locked, contact the CPO.
• The session won't stop: See A session doesn't end.

📣 Report the problem in the app

1. Open the Plugsurfing app
2. Select the charger
3. Select Report a problem
4. Choose the problem type and add the details
5. Select Submit

🛠️ If the CPO can't help

Contact Plugsurfing support in the app: Account → Help and support → Chat with digital assistant. On your computer, use the Plugsurfing support chat. We can reach out to the operator about it. Have the charger's location, the time, and any error message ready.