Skip to main content
Plugsurfing Help Center home page
  • Submit a request
  • Sign in
  • Sign in
  • Submit a request
  1. Plugsurfing
  2. FAQ

FAQ

Frequently asked questions about the Plugsurfing app

Account

  • How to create an account
  • Account Navigation
  • Plugsurfing app features
  • Change app and account settings
  • Login issues and password reset
  • Account deletion

Charging card

  • What is a charging card?
  • How to order a charging card?
  • How to activate charging card?
  • Cannot activate a charging card
  • Activation in the wrong app
  • Enable/disable a charging card
See all 9 articles

Payment method

  • How to add a payment method
  • Which payment methods do you accept?
  • Cannot add/change/remove a payment method

Billing

  • Credit card reservations
  • How does billing work?
  • Invoicing older sessions
  • Cannot pay an invoice or receipt
  • Cannot find the receipt or invoice
  • How is VAT billed?
See all 7 articles

Charging session

  • How to start a session
  • A session doesn't end
  • A session doesn't start
  • Session not visible in the charging history
  • Delayed Charging Sessions

Offer/Payment/Subscription

  • Information about subscriptions
  • How to purchase subscriptions
  • Information about vouchers
  • How to add voucher
  • Voucher issues

General

  • How to contact support
  • What is Plugsurfing?
  • How does EV charging work?
  • Which chargers and CPOs are part of the Plugsurfing network?
  • Do you offer a Fleet solution?
  • Pricing information
See all 12 articles

Other

  • B2B inquiry
Plugsurfing