FAQ

Account

• How to create an account
• Account Navigation
• Plugsurfing app features
• Change app and account settings
• Login issues and password reset
• Account deletion

Charging key

• What is a Charging key?
• How to order a charging key?
• How to activate charging key?
• Cannot activate charging key
• Activation in the wrong app
• Enable/disable the charging key

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Payment method

• How to add a payment method
• Which payment methods do you accept?
• Cannot add/change/remove a payment method

Billing

• How does billing work?
• Invoicing older sessions
• Cannot pay an invoice or receipt
• Cannot find the receipt or invoice
• How is VAT billed?
• Unaware of the rate / price model

Charging session

• How to start a session
• A session doesn't end
• A session doesn't start
• Session not visible in the charging history
• Charging session technical issues

Offer/Payment/Subscription

• Information about subscriptions
• How to purchase subscriptions
• Information about vouchers
• How to add voucher
• Voucher issues

General

• How to contact support
• What is Plugsurfing?
• How does EV charging work?
• Which chargers and CPOs are part of the Plugsurfing network?
• Do you offer a Fleet solution?
• Pricing information

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Other

• B2B inquiry