Why can't I log in to the Plugsurfing app?

⏱ Estimated reading time: 1–2min

✅ Quick answer

Plugsurfing uses magic links instead of passwords, so there's no password to reset. Enter your email address in the app, select Send magic link, and we'll email you a link to log in. If it doesn't work, request a new one or enter the 6-digit code from the email instead.

🔍 Check these first

1. Check your email address: Make sure you entered it correctly, and that it's the one you used to create your account. To fix it, select I didn't get the email, then Change email address.
2. Check your spam folder: The email may have landed there. If it did, mark it as "Not spam".
3. Give it a few minutes: Sometimes emails are delayed.
4. Use a new link: Each link works once and expires after 60 minutes. If yours is older or already used, select Send new link, or I didn't get the email, then Send another email.
5. Enter the code instead: If the link doesn't open the app, select Enter code manually and enter the 6-digit code from the email.

🔒 Good to know

• Your email account is the key to your Plugsurfing account, so protect it with a strong password.
• Once you're logged in, you stay logged in for up to three years unless you log out.

🛠️ If it still doesn't work

You don't need to be logged in to chat with the digital assistant. Open the Plugsurfing support chat in your browser. Have the email address you use for your account ready.