How to start a session

Charging your electric vehicle using Plugsurfing is easy and intuitive. You can start and stop sessions directly in the app or by scanning your charging key in the charger’s RFID reader. Here’s a step-by-step guide for starting a charging session.

Using the app:

1. Open the Plugsurfing app on your smartphone.
2. Select the "Map" tab at the bottom of the screen to view nearby charging stations.
3. Locate the charging station where you want to charge your electric vehicle.
4. Check that the charging station is compatible with your electric vehicle by looking at the charging connector type and power output.
5. Select the charging station on the map to view its details.
6. Check the pricing information and availability of the charging station.
7. Once you have selected the charging station, tap the "Start Charging" button.
8. If it's your first time using the Plugsurfing app to charge at this particular station, you may need to enter your payment details before you can start the charging session.
9. Follow the instructions on the screen to connect your electric vehicle to the charging station and start the charging session.
10. Once the charging session has started, you can monitor its progress through the app and get a notification when the charging session is complete.

Using the charging key:

1. Hold your Plugsurfing charging key close to the RFID reader on the charging station.
2. The charging station will recognize your RFID card and initiate the charging session.
3. Wait for the charging station to authorize the session and then connect the charging cable to your electric vehicle.
4. The charging session will start automatically, and you can monitor its progress on the charging station's display or through the Plugsurfing app.
5. Once the charging session is complete, disconnect the charging cable from your electric vehicle and return it to the charging station.
6. Hold your RFID card or key fob close to the RFID reader again to end the charging session.
7. The charging station will recognize the end of the session and finalize the billing for the charging session.
8. You will get a notification from the Plugsurfing app with the details of the charging session and the amount charged to your account.

Please note that the exact steps may vary slightly depending on the charging station and its interface. If you encounter any issues while starting a session, contact our customer support team for assistance.