Cannot activate a charging card

When you receive your charging card and try to add it to your Plugsurfing account you sometimes get an error message.

If this happens, double-check the number printed on the back of the card. The charging card can have either of the following:

• It can have a 16 digit numerical ID (ex: 1234 5678 9012 3456)
• It can have a 12 digit code that begins with the identical five digits DE*8PS*. The remaining 7 digits are unique to your charging key. Fill in these digits to complete the charging card code.

Also double-check that the card is not already added to your account. If you try to add a card that is already active, you'll receive an error message.

If the error message still occurs, reach out to our Customer support team. We’re happy to sort it out for you.