Technical issues

If you encounter technical issues with the Plugsurfing app, there are a few steps you can take to address the problem:

1. Check your internet connection: Before reporting an issue, make sure that your device is connected to a stable internet connection. Slow or unstable internet connections can cause issues with the app or web portal.
2. Update the app: Make sure that you are using the latest version of the Plugsurfing app. Updates often contain bug fixes and improvements that can resolve technical issues.
3. Contact customer support: If the issue persists, contact customer support. The support team will work with you to troubleshoot the issue and escalate it to the relevant technical team if necessary.
4. Provide detailed information: To help our technical team diagnose and resolve issues more quickly, please provide as much detail as possible when reporting a technical issue. This includes the steps you took before encountering the issue, any error messages you received, and screenshots, if possible.

Help us resolve technical issues and make the Plugsurfing app even better in the future.

Issues with the web portal

Aside from the steps listed above, you can try these:

1. Update the browser: Make sure that you are using the latest browser version. Updates often contain bug fixes and improvements that can resolve technical issues.
2. Clear cache and data: If the web portal is slow or unresponsive, try clearing the cache and data from the web browser. This can often improve performance and resolve technical issues.