Q: What can I do if I am not satisfied with the prices or price changes on Plugsurfing? A: If you are not happy with the prices you see in the Plugsurfing app, there are a few steps you can take:
- Check the tariff: Tariffs are set by the charging point operator. Make sure you understand the tariff that applies to the charger you are using. You can check the tariff for a specific charger on the map section of the Plugsurfing app.
- Contact customer support: If you have questions or concerns about pricing, you can contact our customer support team through the app or website. Our support team is available to help you understand the pricing and to address any issues you may have.
- Look for alternative charging stations: Use the Plugsurfing app to find another charging station with more competitive pricing. With Plugsurfing, you can access over 500,000 chargers across Europe. Use the map section of the app to search for charging stations that fit your budget.
We understand that our customers have varying expectations when it comes to prices, and we strive to provide transparent and competitive pricing for all electric vehicle drivers. Your feedback on our pricing policy is most welcome.