What can I do if I'm not happy with a charging price?

⏱ Estimated reading time: 1min

✅ Quick answer

Each charge point operator (CPO) sets its own prices, so prices vary from charger to charger. Check the price in the app before you charge, and if it doesn't suit you, find another charger nearby.

🔍 Check these first

1. Check the price: each charger shows its price in the app before you start. For how prices are built, see Pricing information.
2. Filter chargers by price: select the settings icon at the top left of the map to open Map settings, then go to Price limit and set the most you want to pay per kWh. The map then only shows chargers within your limit. The limit uses the price per kWh only, so time-based tariffs, blocking fees, and session fees aren't included.
3. Compare nearby chargers: with Plugsurfing, you can charge at over 1.25 million charge points across Europe. Pull up the Chargers in this area panel to see nearby chargers and their prices.
4. Ask Plugsurfing support: if you have questions or feedback about a price, contact Plugsurfing support in the app: Account → Help and support → Chat with digital assistant. On your computer, use the Plugsurfing support chat.