What to do when the Plugsurfing app isn't working?

⏱ Estimated reading time: 1–2min

✅ Quick answer

Check your internet connection, update the app, and restart it. If the problem continues, contact Plugsurfing support with a short description of what happened and a screenshot of any error message.

🔍 Check these first

1. Check your internet connection: The app needs mobile data to start and stop a session. Make sure mobile data is on, and turn on data roaming when you're abroad. If the signal is weak, move to a spot with better coverage and try again.
2. Update the app: Install the latest version of the Plugsurfing app from the App Store or Google Play.
3. Restart the app: Close the app completely, then open it again.
4. Restart your phone: If the app still isn't working, turn your phone off and on again.

Can't start a charging session? See A session doesn't start.

🛠️ If it still doesn't work

Contact Plugsurfing support in the app: Account → Help and support → Chat with digital assistant. On your computer, use the Plugsurfing support chat. To help us fix it faster, include:

• What you did before the problem started
• Any error message you saw
• Where the charger is, if it happened while charging
• Screenshots, if you can