Fraudulent payment requests: how to protect yourself

I received a suspicious payment request. What should I do?

1. Do not pay or click any links in the message.
2. Check your account for any actual unpaid charges.
3. Contact our support team and forward the suspicious message so we can investigate.
4. Report the email as spam or phishing in your email client.

What if I already made a payment?

Contact your bank immediately and explain the situation. They may be able to reverse the transaction. Then reach out to our support team so we can document the case.

I received a debt collection email about an unpaid Plugsurfing balance. Is it real?

We are aware of cases where drivers have received emails from supposed debt collection agencies claiming an outstanding balance for Plugsurfing charging sessions. These emails are not from Plugsurfing and are not legitimate.

Signs this is a scam:

• The email asks for payment via bank transfer. Plugsurfing does not collect payments this way.
• It references companies or brands that are not part of Plugsurfing.
• It pressures you to pay within a short deadline and threatens legal action.
• It includes an amount that does not match any charges in your Plugsurfing account.

Do not make any payment. If you receive an email like this, contact our support team and share the details so we can investigate.

How can I check if I actually owe anything?

Log in to your Plugsurfing account and review your charging sessions and payment history. If there is no unpaid balance in your account, any external payment request is not legitimate.

If you are unsure, contact our support team before taking any action.

How do I spot a fraudulent message claiming to be from Plugsurfing?

Watch for these common warning signs:

• Unusual payment methods. Plugsurfing will never ask you to pay by bank transfer, gift card, cryptocurrency, or any method outside your normal app payment setup.
• Urgency and threats. Scam messages often set tight deadlines and threaten legal action or account suspension to pressure you into acting fast.
• Unfamiliar sender details. Check the sender's email address carefully. Fraudulent emails often come from addresses that look similar to official ones but are slightly different.
• Requests for personal information. Plugsurfing will never ask for your password, full payment card number, or bank details by email.
• Details that don't match. If the email references companies, amounts, or sessions you don't recognize, treat it as suspicious.