Why can't I charge with Plugsurfing in Bulgaria or Romania?

⏱ Estimated reading time: 1–2min

✅ Quick answer

Plugsurfing left the Bulgarian and Romanian markets on 24 October 2024, so you can't charge with the Plugsurfing app or charging card there anymore. You're still welcome to charge with Plugsurfing in all other countries in our network, and you can pay with a Romanian or Bulgarian card.

💬 You're still welcome to charge with us

We know this is frustrating if you live in Bulgaria or Romania, or travel there often, and we're sorry it affects you. Your Plugsurfing account still works in all other countries in our network, with the same app, charging card, and payment method.

💳 Paying with a Romanian or Bulgarian card

You can add a Romanian or Bulgarian credit or debit card as a payment method and use it to charge in all other countries in our network. Like any card you add, it needs to be a Visa or Mastercard.

Open the Plugsurfing app and go to:

Account → Payment methods

🗺️ Still seeing chargers in Romania or Bulgaria?

A few charge points in Romania or Bulgaria may still show in the app. You can't start a session at them with Plugsurfing, and we're working on removing them from the map.

🔌 Charging in Bulgaria or Romania

You'll need a charging service that works in these countries, for example a local charge point operator's app. Your Plugsurfing account and charging card can't be moved to another service, so you'll need to create a new account there.

🛠️ Questions?

Contact Plugsurfing support in the app: Account → Help and support → Chat with digital assistant. On your computer, use the Plugsurfing support chat. We're happy to help.