How do I contact the ZEEKR Charge support?

Dear ZEEKR driver,

To ensure you receive the right support as quickly as possible, please use the following contact channels for all ZEEKR Charge-related inquiries:

1. Email: zeekrcharge@plugsurfing.com
2. In-app chat: Available 24/7
3. Phone (English support only, available 24/7): +44 20 3307 2538

Our support team can assist you with:

• Questions about EV charging sessions
• ZEEKR Charge app-related questions and troubleshooting
• Questions about your charging key, account, and billing inquiries
• General questions related to the e-mobility service provider

Please note that for technical issues related to a charging station, such as:

• Charging station malfunctions
• Hardware defects
• Connectivity or availability issues at a specific charging point

You should contact the Charging Point Operator (CPO) directly using the contact information displayed on the charging station.

*Additional charges may be applied depending on the user's mobile provider. Please check with your mobile provider regarding any potential additional charges before using our service.