Nissan FAQ

Terminology

• TERMINOLOGY

User account

• What is the retention time regarding account information and charging sessions?
• I forgot my password
• My VIN number is not accepted
• I bought a used Nissan EV car and I cannot register the VIN number of it
• How can I delete my account?

Price

• How do I get my invoice?
• How do I pay for the charging sessions?
• What do I pay for?

Payment

• When adding a payment method, what is the “test amount”?
• Which payment methods are accepted to use the service?

Issues at station

• I cannot stop the charging session and unplug my cable
• My RFID charging key is not accepted
• What happens if I leave my EV at a charging point for several days?
• According to the app, a charging session has begun, but the charging point is not working. What should I do?
• To whom should I report a charging problem?

Charging sessions and stations

• How long does it take to fully charge my car?
• What do the colors on the map mean?
• Can I charge at all stations?
• Can I access stations with the app if I forgot my key or lost it?
• How can I start or stop a charging session?

Charging key

• What if I sell my Nissan EV, but I become an owner of a new Nissan EV?
• Can I have several Nissan Charging Keys for one account?
• Can I manage all my household EVs via 1 Nissan Charge account?
• I lost my charging key – what should I do?
• How to register a Nissan Charging key?
• How to order a Nissan Charging key?

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General questions

• How can I check my battery level?
• I bought a second-hand Nissan EV, how can I register for the service?
• How can I get in touch with your customer service?
• How accurate is the information from the map?
• Where can I use Nissan Charge?
• Who can use this service?

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