If you have unpaid invoices, your account will be temporarily blocked. To unlock your account and continue using Plugsuring to charge, follow these steps:
- Open your customer portal
- Go to “Invoices” and click on invoices that are not yet paid
- Click on “Pay now”
- Please refresh the page to check if the invoice was paid
Please remember that you will need to add a valid credit or debit card under “Edit billing details” to settle your unpaid invoices, even if you already have a payment card attached to the direct payment option.
If you have recently paid an invoice via bank transfer, it will take a few business days for your payment to be allocated and thus for your service to be reactivated.
The payment status of an invoice is seen instantly in the mobile application or customer portal. When all invoices have the paid status your account is active again.