When your cable is stuck at a charging station, you can try the following actions:
1. Give the charging point a moment to process the request, and try again after several minutes
2. Use the emergency unlock button in the car. You can refer to your car manual in case you are not aware of the location of the button
3. Look for an emergency unlock button at the station (only a few station models have this button)
4. If all of the above mentioned steps do not solve the issue, please call the operator of the charging station. You will find the hotline number directly at the charging station or in our app.
Please note that we do not own or operate charging stations nor do we have remote access to them. Only the operator can access the station remotely to stop your charging session and manually unlock the cable.
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