To whom should I report a problem?

Before reporting an issue, please check:

• if the cable has been securely inserted. If so, and the car is still not charging, stop the session and start again.
• your Internet connection if you’re using the app.

Still having an issue?

• If the station is not working or if there is a problem with the station itself, please contact the provider directly. The hotline number can be found directly on the station or on our app.