When your charging key is activated, it should work for all charging stations that allow RFID-access. You can check this in our app and the map. If a charging station does not accept your key, it is most probably for one of the following reasons:
- The charging station is offline
If the charging station is offline, the RFID key cannot be approved by the charging station. Usually charging stations are connected to the internet via a mobile data link (like your smartphone). In some areas such a data link can from time to time not be guaranteed due to an insufficient network coverage. In this case it helps to wait a moment up to a couple of minutes and try again.
Error messages such as "Authorisation failed" or "Authorisation not possible" does not mean your charging key is not working. Unfortunately, a lot of charging stations show this message when they are offline.
- The charging station is not part of the Plugsurfing network
For this charging stations we do not have a contract with the operator yet - therefore the charging station cannot be accessed via Plugsurfing. You can check all of our charging stations in the app or the map. All of them are accessible via Plugsurfing.