Before reporting an issue, please check:
- If the cable has been securely inserted. If so, and the car is still not charging, stop the session and start again.
- your Internet connection if you’re using the app.
Still having an issue?
- If the station is not working or if there is a problem with the station itself, please contact the provider directly. The hotline number can be found directly on the station or on our app.
- If you have a problem with the app or your Charging Key, contact us.