How can I get in touch with your customer service?

Our customer service is available for you 24/7. You can reach our customer agents via three different channels:

1. Use the Nissan Charge app - Go to your Account, hit the Help section and start a chat through the chat support.

·         You will be greeted by a chatbot assistant which will guide you through Plugsurfing’s knowledge base to answer any question related to Nissan Charge services (eg regarding charging keys or networks).

·         If the information available in our knowledge base is not answering your question, an agent will directly take over the discussion in the chat.

2. Contact us via the form on the contact page of the Nissan user portal.
3. Write an email to us at service@plugsurfing.com.