Before reporting an issue, please check:
▪ If the cable has been securely inserted. If so, and the car is still not charging, stop the session and start again.
▪ your Internet connection if you’re using the app.
Still having an issue?
▪ If the station is not working or if there is a problem with the station itself, please contact the Charging Point Operator directly. The hotline number can be found directly on the station or on our app.
▪ If you have a problem with the Nissan Charge app or your Charging Key, please contact us.