How to Update the VIN Associated with Your Account

Q: Why is my VIN already associated with another account?

A: The VIN (Vehicle Identification Number) might still be linked to the previous owner’s account. To resolve this, you need to provide proof of ownership so we can update our records. In some circumstances it may of also been tested by the dealership and therefore needs to be linked to your account. 

Q: What proof of ownership is required to update my VIN?

A: You need to provide a document containing the current owner's name and the chassis number. This can be the vehicle registration document or any other official document that includes this information.

Q: How do I submit my proof of ownership?

A: You can submit your proof of ownership through our support portal or via email. Make sure the document is clear and legible.

Q: What happens to my proof of ownership document after verification?

A: Your document will be deleted from our systems immediately after we verify and update your account. We take your privacy and security very seriously.

Q: How long does the verification process take?

A: The verification process typically takes up to 48 hours. You will receive a confirmation email once your VIN has been successfully updated in our system.

Q: Can I use the same process if I bought a used Polestar vehicle?

A: Yes, the same process applies if you purchased a used Polestar vehicle and need to update the VIN associated with your account.