Invoicing older sessions

Sometimes, charging point operators (CPOs) can take a while to update session data in the app. This can result in delayed billing for customers. In practice, you may get billed for older charging sessions from previous months. If this is the case, you should wait a few more days to see if the sessions show up in your account.

If the sessions still don't appear after a reasonable amount of time, reach out to Plugsurfing customer support for assistance. The Plugsurfing team can investigate the issue with the CPO and ensure that you’re only billed for valid charging sessions.