Cannot activate charging key

When you receive your charging key and try to add it to your Plugsurfing account you sometimes get an error message.

If this happens, double-check the 12 digits EVCO ID number printed on the back of the card. Every key begins with the identical five digits DE*8PS*. The remaining 7 digits are unique to your charging key. Fill in these digits to complete the charging key code.

If the error message still occurs, reach out to our Customer support team. We’re happy to sort it out for you.